Customer care
Let's talk.
I reply personally. WhatsApp is fastest — usually within a few hours.
Fastest: WhatsApp
Send me a message and I'll get back to you within a few hours. For order questions, bridal enquiries, and sizing help — this is the fastest route.
Message on WhatsAppI'm usually available 10am–9pm PKT, Mon–Sat. I do read late messages — I just might reply in the morning, dear.
For longer questions or order concerns. I aim to reply within 24 hours.
hello@nailsbymona.pk →Location
Mirpur, Azad Kashmir, Pakistan.
All orders shipped nationally. No in-person visits.
Leave a message
Or leave me a message here.
“Your message is with me now. I'll get back to you soon, dear.”
Common questions
Most people message me about one of these.
The size guide walks you through both photos — fingers, then thumb — step by step, with good/bad examples for each.
View the size guide →Use the order tracking page — enter your order number and the email or phone number you used when ordering.
Track your order →JazzCash, EasyPaisa, and bank transfer. Account details are sent automatically on the confirmation page after you place your order — you upload a screenshot of your payment and I verify it, usually within a few hours. No Cash on Delivery.
The Bridal Trio page has everything you need — what's included, pricing, timelines, and FAQs. Or message me directly and we'll plan it together.
See the Bridal Trio →